Saw this video on the news tonight. Evidently, this guy was paying his utility bill online, but he misplaced the decimal point. Instead of paying the $113.00 that was owed, he ended up submitting a payment for $11,300.00. He didn't notice until his bank account was cleaned out.
[side note: I'm impressed that he had $11k in his bank account in the first place]
Anyway, if that wasn't bad enough, the utility company refused to refund his money. They gave him a credit! Like he says in the video, he pretty much has his bill paid up for the next seven years or so.
Can you imagine? I mean, it seems like poor customer service is the norm these days, but come on! This was obviously a mistake.
The company finally did issue a refund, but only after he went to the media. How kind.
No comments:
Post a Comment