Wednesday, February 20, 2008

Your math teacher always said, "Check your work"

Saw this video on the news tonight. Evidently, this guy was paying his utility bill online, but he misplaced the decimal point. Instead of paying the $113.00 that was owed, he ended up submitting a payment for $11,300.00. He didn't notice until his bank account was cleaned out.

[side note: I'm impressed that he had $11k in his bank account in the first place]

Anyway, if that wasn't bad enough, the utility company refused to refund his money. They gave him a credit! Like he says in the video, he pretty much has his bill paid up for the next seven years or so.

Can you imagine? I mean, it seems like poor customer service is the norm these days, but come on! This was obviously a mistake.

The company finally did issue a refund, but only after he went to the media. How kind.

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